STAFF at Zetland Court care home in Bournemouth recently received an EMBRACE Dementia Accreditation for outstanding support, care and attention dedicated to residents living with dementia and their loved ones.
The accreditation, awarded by care provider RMBI Care Co., was revealed by The Mayor of Bournemouth, Councillor Anne Filer, in an official ceremony.
Sue Wiffen, deputy home manager for dementia, runs Red Admiral View, the Home’s dementia house.
She said: “When a new resident arrives I spend time speaking with them and their loved ones to gain an understanding of their lives. Then I use this knowledge to build trust and plan enjoyable activities.
“If a residents sleeps through the day, their day may start at 6pm, so they may want to have lunch around midnight. I sometimes stay through the night to ensure the night team get the same support as the day team.”
The dementia accreditation has been created by Anne Child, RMBI Care Co.’s pharmacy and dementia specialist lead. Anne has received an MBE for her services to dementia and is a special advisor to the Care Quality Commission.
Together with Lucy Tupenny, RMBI Care Co.’s assistant director of quality and governance, they aim to raise and maintain high standards of dementia care using a suite of dementia modules to support care staff. Some of the modules have also been externally accredited by the CPD Certification Service.