A NEW research project involving input from 300 UK care professionals has brought together voices in the sector to explore how providers are investing in growth and adapting to ongoing pressures and opportunities across the industry.
The project was led by workforce management platform, Sona, in collaboration with Care England and specialist care provider Consensus Support Services.
The research, which includes a survey of 300 professionals – ranging from frontline carers to regional managers and senior leaders – and 10 in-depth interviews with C-suite members, examines key issues such as business expenditure, investment priorities and how organisations are planning to grow in the coming year.
Early insights from the study highlight the ongoing significance of workforce challenges, financial pressures and local authority rates that often fall below the true cost of care. The findings also suggest opportunities for improved efficiency, oversight and leadership through technology.
Abbey Milne, social care lead at Sona, said: “This project is about really listening to both those on the frontline of care and the people leading large organisations, understanding what’s working, what isn’t, and how we can make things better for care providers and their teams.”
Alongside the research, the initiative will also see Sona roll out its workforce management technology across Consensus’ services to help the organisation keep its teams better connected.
Paula Keys, CEO at Consensus Support, said: “This research highlights the real challenges and opportunities in social care.
“At Consensus we see them first-hand and are committed to amplifying care professionals’ voices and using data-led insights to drive innovation and meaningful growth across the sector.”
Together with Care England, the research aims to offer practical insights for leaders looking to make a genuine difference to those on the frontline.
Martin Green, chief executive at Care England, added: “Sustainable progress in adult social care starts with listening to providers and understanding their day-to-day realities.
“This research highlights how organisations are adapting and investing under pressure – and why workforce-focused, evidence-based solutions matter most.
“Care England is proud to support work that puts real provider experience at the heart of future innovation and policy.”
The detailed report is in the process of being compiled and will be published in the near future, giving a comprehensive, data-driven perspective on the future of the UK care sector.