THE team and residents at a not-for-profit Sanctuary Care home in Edinburgh are celebrating the home’s glowing Care Inspectorate report.
Camilla House Care Home received Very Good ratings in all areas from the independent health and social care regulator, with the quality of the staff and the support for residents’ wellbeing highlighted as areas of excellence.
Home manager Michelle McQueen said: “We are incredibly proud of our report, which reflects the vibrant, caring community that makes Camilla House so special.
“Our team are passionate about making sure every resident feels a sense of belonging, joy and purpose, each and every day, so we are thrilled that the inspectors recognised the strength of our relationships, the creativity of the experiences we offer, and the dedication of our staff.”
The inspectors praised the team for “demonstrating major strengths in supporting positive outcomes” for residents, with one relative describing the social interaction and wellbeing for their loved one as “first class, there are always activities to stimulate throughout the day, and the staff are fantastic at this.”
The report explained how the care was truly “person centred”, with “kind and compassionate interactions with staff” who promoted “comfort and reassurance”. It highlighted the attention to detail in residents’ care plans, which “captured the essence of the person’s life, personality, and values.”
The experiences residents enjoyed received high praise, from the themed and cultural days, live music sessions, animal visits and community events that “built new and nurtured existing relationships and brought a sense of belonging”.
The report had high praise for the leadership and staffing team, described in the report as having “strong knowledge and competence in their roles”, with a “caring and compassionate approach” and “excellent communication.”