A MORAY care home has received a ‘Very Good’ rating from the Care Inspectorate, with inspectors highlighting the compassion, dedication, and professionalism of its care staff — described by one relative as “angels.”
Following an unannounced inspection, Glenisla in Keith — part of the Parklands Care Homes group — was awarded a grade five (very good) rating for supporting residents’ wellbeing, staff quality, and the quality of its setting.
The inspection found that Glenisla, which can accommodate up to 42 residents, delivers care that is ‘dignified and respectful,’ with the whole team ‘focused on ensuring people got the most out of life.’
During the two-day inspection, the Care Inspectorate spoke to residents, their loved ones, employees and management, and visiting professionals. One relative said: “Staff are very friendly and welcoming – nothing seems to be much bother. The staff make Glenisla a fun and loving place for all.”
The report found that staff engaged and supported residents ‘with kindness and compassion.’ Staff reported feeling part of a ‘happy team.’ Low turnover also meant that residents were supported by ‘a stable staff team that knew them well.’ As a result, relatives expressed ‘very high levels of satisfaction and confidence’ in the standard of care. One relative described care staff as “angels.”
There was also a robust induction process for new staff, with more experienced colleagues providing support through a mentoring initiative. The report also highlighted a ‘strong culture of continuous improvement’ and an improvement plan based on self-evaluation and resident feedback.
Residents were even involved in interviewing new staff. ‘Their opinion and expertise were valued and respected,’ the report stated.